F.A.Q and delivery

DELIVERY

WHAT ARE THE DELIVERY TIMES?

  • Your package will be mailed within two to three working days.
  • All orders are sent from Montreal, Canada.

 

IS A TRACKING NUMBER SENT?

  • Yes, we will email you a tracking number within 48 hours.

 

WHAT ARE THE DELIVERY TIMES?

  • Canada: between 2 to 6 days
  • Quebec: 1 to 4 days
  • United States: 6 to 12 days

 

WHAT WILL BE THE DELIVERY COSTS?

  • Free for any purchase of $ 150
  • Fixed fee for the Quebec / Ontario region $ 12
  • Fixed fee for the rest of Canada $ 18
  • Flat fee for US $ 20
  • Other country write to us info@accentdumonde.com

 

REFUND

DO YOU WANT TO RETURN YOUR PURCHASE?

  • Returns will be accepted within 10 days of receipt of the product.
  • Returns must be returned by courier.
  • The item must be returned in its original condition, not have been used and be in its original packaging.
  • Once we have received the returned item, we can exchange or refund your purchase. We are not responsible for lost or damaged returns. We recommend that you send the returned item with a tracking number.

PAYMENT IS IT SAFE TO PAY ONLINE?

  • We do not store any data relating to your payment card. All transactions are encrypted. Our online store is hosted on the secure Shopify e-commerce platform.
  • If you have any questions, suggestions or comments, do not hesitate to contact us by email at info@accentdumonde.com

WHAT ARE THE FORMS OF PAYMENT ACCEPTED?

  • We accept credit cards - Visa, MasterCard and American Express.
  • You can also pay via PayPal.
English en